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By law, vaporisers, electronic cigarettes and relevant paraphernalia cannot be bought by people under the age of 18. A valid form of ID and a signature will be required upon delivery of these product. 

Terms and conditions of use

Rule 1

Please do not buy this item if you do not agree to the following terms of sale.

Rule 2

If you notice that your product is damaged please refrain from using it, otherwise we will be unable to accept it.

Rule 3

If you experience a fault in 48 hours, please contact our customer service team. They will first try to troubleshoot the issue with you. If the issue remains unresolved an RMA will be requested on your behalf. After we see video evidence of the DOA item Dead On Arrival, We offers a refund for thirty days only if the item is DOA, after this we will repair the device. If we are unable to repair the device either a replacement or gift card, if we are out of stock, will be issued. 

Pure Vapes 


Pure Vapes Store sells products that are intended to be used in accordance with current and applicable federal, state, and local laws and regulations. Our employees, owners and affiliates do not condone, promote or approve any use of equipment that may be deemed illegal. Rather, it is our aim to provide the highest quality products for our customers and trust that they will use them in accordance with all relevant laws within their jurisdictions. Please read and review all Owner's Manuals and safety guidelines prior to assembling, operating or using equipment.  We have no liability or responsibility for any damages caused to or by any of our products due to inadequate or illegal use or assembly. We do not identify the use of these machines as these are experimental products. We do not endorse any manufacturer statements or claims pertaining to trimmers, pressing devices, pruners, tumblers or extraction bags.

To purchase any products all customers must be 18yrs or older.


We only ship to verified billing address. (Billing Address explained) Address that you see on the billing statement of the card being used you can always add a shipping address to your credit card then remove it once the transaction is complete. If you need a machine sent to another location and do not want to add a address to your card for shipping, you will have to set up a money wire bank transfer with us and only when those funds have completely cleared will any product be released. You are also welcomed to come pay cash and pick up a machine. Bay Area location for local pick up give us a call to arrange date and times. 

When you order from Pure Vapes, we need your name, email address, shipping address, telephone number, credit card number, expiration date and name & address written on the credit card statement. We use this data to process your order, ship it and send you order and shipping confirmations via email. Except as provided in this privacy policy or if required by law, we will not sell, rent, or disclose this data to any third party without your consent. No item or items will be sent to any address then that of the credit card holders billing address. Pure Vapes does not store any credit card data on its site or servers. All transactions are through third party merchant processors.

From time to time, we use the purchases you make to customize our product recommendations. We also track customer traffic patterns and site usage. Traffic and usage data is used only to improve our site's design and provide our customers with a fulfilling shopping experience.

Use of the Site.

You understand that, except for information, products or services clearly identified as being supplied by Pure Vapes, Pure Vapes does not operate, control or endorse any information, products or services on the Internet in any way. Except for Pure Vapes - identified information, products or services, all information, products and services offered through the Site or on the Internet generally are offered by third parties, that are not affiliated with Pure Vapes. You also understand that Pure Vapes cannot and does not guarantee or warrant that files available for downloading through the Site will be free of infection or viruses, worms, Trojan horses or other code that manifest contaminating or destructive properties. You are responsible for implementing sufficient procedures and checkpoints to satisfy your particular requirements for accuracy of data input and output, and for maintaining a means external to the Site for the reconstruction of any lost data.



Once you use a machine and or parts voids any refunds from Pure Vapes

We have a no return policy on Trimming Machines, Trimming Equipment or Rosin Presses, Extractors and Tumblers, Any Drop ship orders or Special Orders, Packaging equipment, Pre-Rolling Machines, Debudders, Shredders, Closed Loops systems, Rotary Evaporators, Processors, Resinators that you have purchased. All other products have a 7-day return policy. A 30% restocking fee applies to returns. Customer will repay all shipping cost any free shipping buyer will be required to reimburse Pure Vapes shipping fees accrued in transaction. Any customer paid shipping the shipping fees will be deducted from final refund. All fees shipping back to us is the responsibility of the buyer and non refundable. DAMAGED ITEMS FROM SHIPPER AND DOA ITEMS MUST BE REPORTED WITHIN 48 HOURS OF DELIVERY. 

Special Order or Manufacture drop ship orders, any expected delivery dates or times given are that of the manufacture not of Pure Vapes these dates and times are a estimate only and not guaranteed once your order is processed there are no refunds because of any delays. Any and all deals we broker between customers on a specific manufacture machine or parts are non refundable or returnable to us. We will do are best to solve any issues between you and the manufacture. Once a machine or parts is paid for and ordered on your behalf we release any and all liability from the specific transaction. Some orders will have a lead time and depending on the manufactures terms and conditions they will offer a refund up until the product has shipped, once the item has shipped there are no returns or refunds. Some manufactures will not offer refunds once paid and the order has been placed. Please call us if you are in doubt before ordering. These are SPECIAL ORDERS. No Returns or Refunds does not mean if a manufacture defect is found you're stuck these are covered by the manufacture. If there is damage or loss in shipment of the carriers faults we fully insure all items sent out. Products will be replaced at no cost to you.     

Ordering parts from our web site constitutes a SPECIAL ORDER if the item(s) is not in stock at our location.  The part(s) will be ordered from the manufactures warehouse to fulfill your order, and once the parts have been ordered the order cannot be cancelled with Pure Vapes Store without incurring a restocking fee of 30%.  If items you order are not immediately available in the manufactures warehouse, we will notify you of the backorder condition and estimated availability date (if one is provided by the manufacture) and will give you the option to proceed placing the items on Special Order, or have the order cancelled before it is placed with Pure Vapes so there is no restock fee applied. If you would like to be assured of the stock status of the item BEFORE placing your order please contact us and we will be happy to check for you.  Once you've placed the order, and we've ordered the items from the manufacture on your behalf, this is a SPECIAL ORDER and you will be charged a 30% restocking fee if you cancel the order. Any shipping ESTIMATES we provide orders are ESTIMATES only based upon the best available information we have at the time, and are not guaranteed. We will not cancel and refund your order without a restocking fee simply because the shipping or build time is taking longer than you would like it to, we have very little control of the situation with domestic or international shipments so we cannot guarantee shipping dates for anything that is not physically sitting in our store. 

All Terms and conditions apply to All Buyers in addition to: ( Import duties, taxes, charges and brokerage fees (typically collected upon delivery or pickup) are the buyer's responsibility and are not included in the item's price or shipping charges. Please check with your country's customs office prior to buying to determine what the costs will be, and to ensure the item you are purchasing is legal in your country. We will not refund any funds due to any custom holds you will have to do your own due diligence to your countries customs laws and regulations prior purchase. Any and all custom related issues are the sole responsibility of the customer. Pure Vapes releases any and all liability in custom related issues, unless stated by Pure Vapes.

There are Absolutely no refunds once a unit is unboxed and ran or (parts) we do not offer test drives of equipment nor do accept (Buyers Remorse) once unit is used, you tried it you bought it period. No returns on electrical parts, If you encounter a manufacture issue with a machine Pure Vapes will broker between you and the manufacture to attempted in good faith to get any issues resolved all resolutions are at the sole discretion of the products manufacture. Pure Vapes does not warranty any machines sold all expressed or implied warranty is solely the responsibility of the manufacture. There will be no refunds on special orders or non-stocked items or customer special request orders. Any items Pure Vapes includes in a sale that is referred to as a 'Gift' 'Buy this get one free' or 'Bonus' must be returned with package or the cost will be deducted at final refund at retail price.

Here are the basic steps to follow:


Damaged in Shipping - It rarely happens, but once in a while products are damaged during shipping. Please inspect the packaging for any physical damage before signing or receiving the package. If damaged, please ensure you reject the item(s) and/or let the courier know that the product is damaged at delivery, otherwise a full refund may not be possible.

Damage delivered by DPD, Royal Mail, FedEx, UPS or USPS shall be reported by the customer to the courier company and file claim accordingly to the courier company. Pure Vapes is not responsible for merchandise lost during or at delivery or damaged in transit.

All returns must have a Return Merchandise Authorization (RMA) number. To obtain your return RMA number, please call us or send email. The RMA number must be included within the returned merchandise preferably written on a copy of your paid invoice. Pure Vapes will refuse to accept delivery of any returned item without an RMA number.

All products must be returned in new condition (never been used with plants), in original boxes, and with all paperwork, parts and accessories to ensure full credit, we go the extra steps to catalog every item with photos and bar scans to insure you get everything that’s included with each trimmer i.e.: Parts, Unit and any accessories. 

On the outside of the package you are returning, print the return-shipping address which appears on the invoice's letterhead and the RMA number supplied to you by the sales agent. Do not include any other markings or text on the package. Ship your return merchandise prepaid and insured for the full purchase price by a carrier that offers package tracking we insure all items we suggest you also take out insurance, such as DPD or UPS, FedEx, or United Kingdom registered mail, United Parcel Service (UPS), DHL or Federal Express DPD, Royal Mail. All return shipping charges must be prepaid. We will not accept C.O.D. deliveries they will be returned to you.

You can expect a refund in the same form of payment originally used for purchase within 30 days of us receiving your returned product. You will be refunded the shipping cost if the return is a result of a manufacturing defect or a shipping error on our part. No refunds will be made if you just decided you wanted to test drive a trimmer and or (parts) we don’t offer free rides. Once you use a machine and or (parts) voids any refunds from Pure Vapes, unless it’s a manufacturing defect and we will do everything in our powers to help you and the manufacture come to a medium. Pure Vapes does not express or imply any warranties on any of the products sold all warranties are directly offered through the manufacture. There will be no refunds on special order items. All merchandise we sell we fully insure and use signature confirmation so any damage during shipments do not unpack the or use the machine call us asap to start a claim process with carrier. 

Best way to do a return is to call us emails are great but confusing for both parties.



In addition to being able to call our customer service department or you may also email us at When you email us, your emails are stored within our system so that we may refer to previous emails from you as needed so that we may properly address your questions and concerns. Except as provided in this privacy policy, the information you provide to our customer service department is not shared with anyone without your consent.


Coupons & Special Codes

One coupon allowed per customer per product. No combined coupons are allowed during any purchase. Any combining of coupon codes order will be voided.



In addition to offering FREE shipping we will choose between carriers of our choice. Royal Mail, DPD, UPS, FEDX, USPS, OR FREIGHT. Shipping will be ground shipments only, if you require faster delivery you may contact us for a quote on costs. We insure all shipments we only do signature confirmation. If a package is damaged on arrival call us and we will start a claim with the carrier that’s why we pay extra to insure items. Free shipping is to the UK only it excludes Scotland, Ireland, and the Isle of Man, please call for a shipping quote prior check out.  




You agree to indemnify, defend and hold harmless Pure Vapes, its officers, directors, employees, agents, licensors, suppliers and any third party information providers to the Service from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of this Agreement (including negligent or wrongful conduct) by you or any other person accessing the Service.

Third Party Rights.

The provisions of paragraphs 2 (Use of the Service), and 3 (Indemnification) are for the benefit of Pure Vapes and its officers, directors, employees, agents, licensors, suppliers, and any third party information providers to the Service. Each of these individuals or entities shall have the right to assert and enforce those provisions directly against you on its own behalf.


This Agreement may be terminated by either party without notice at any time for any reason. The provisions of paragraphs 1 (Copyright, Licenses and Idea Submissions), 2 (Use of the Service), 3 (Indemnification), 4 (Third Party Rights) and 6 (Miscellaneous) shall survive any termination of this Agreement.